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08 November 2012

Volvo Philippines promises better ownership experience with Volvo Service 2.0

Aside from genuine parts, certified procedures, and internationally-trained technicians, to Volvo Philippines, there's got to be more to it than just your regular car service. In saying this, they're taking things to a new level by upgrading to Volvo Service 2.0 - a totally new concept that puts emphasis on customer service rather than just car service. 
Service 2.0 is the collective term for all of Volvo's new customer service offerings and approach, which are all based on consumer needs. This is not merely a one-shot promotional campaign offered for a limited period. Instead, it's a continuous commitment to all Volvo owners of an enjoyable and hassle-free ownership experience.
Volvo Philippines has added these 5 Customer Commitments through Volvo Service 2.0 for a unique new experience exclusive to their loyal patrons:

  • Free software updates with each service. 
"A free update of the car’s software to the latest version is always included when we service your Volvo." 
*Applies to all Volvo models from model year 1999, except S/V40 older than 2004, S/V70 older than 2000 and C70 older than 2006.
  • Mobility solution. 
"We will always offer you alternative transport solutions when you bring your car for service."
  • Health check. 
"We will always perform a health check of your Volvo, with focus on safety features including battery check, when we service your Volvo."
  • Car wash at every servicing. 
"We will always wash your car in conjunction with servicing."
  • Personal service contact. 
"You will always get a personal contact person who is dedicated to you."
“We have always strived to deliver the best customer service possible and made sure that our client’s enjoyment of their Volvos extend to their post-purchase experience. With Volvo Service 2.0, we strengthen the resolve to make their Volvo ride as smooth as possible, inside and out of their cars,” says Roselyn M. Dimalanta, 1st Executive Vice President for Volvo Philippines.