The new MMDA website is a call for motoring citizens to help “weed out the rotten apples from the basket.” But it doesn't merely focus on the bad parts. It's also an avenue to commend the outstanding personnel among its ranks. Plus, you can also give suggestions on how to solve daily problems in the Metro. In effect, it's a win-win situation no matter whose side you're looking from.
Although simple in concept, MetroSolusyon enables the common motorist to make the MMDA a better and more efficient agency. By being part of the system, we can now tell the MMDA how well they're doing their jobs.
"As responsible and concerned citizens, people should stop hiding behind text messages and reports sent anonymously to authorities to express their gripes against illegal activities in the metropolis. My appeal to people who complain and call our Agency's attention, is to give us accurate and complete reports and assist us through the process, so that we can act upon them with more concrete solutions, swiftly,” said MMDA Chairman Francis Tolentino.
To file a report, simply register on www.MetroSolusyon.mmda.gov.ph, then submit the details of the incident including the full name of the MMDA officer and a narration of what transpired with the place, time, and date where it happened. You can also upload photos or videos of the incident to back up your story. Once the report is submitted, the MMDA will verify the report and (hopefully) take action.
With everything said, the big question is: “Will it solve problems in the Metro?” Sadly, the answer is a definite no for me. But it is, however, a step forward to further improve the MMDA, bit by bit. And just maybe, given enough people who are willing to spend the time and effort to send their comments and reports through MetroSolusyon, we might actually see improvements in the MMDA and Metro Manila along with it.